Task 1 Manage conflict
任务1:管理冲突
l Interpret the source and stage of the conflict
解释冲突的来源和阶段
l Analyze the context for the conflict
分析冲突的背景
l Evaluate/recommend/reconcile the appropriate conflict resolution solution
评估/建议/协调适当的冲突解决方案
Task 2 Lead a team
任务2:领导团队
l Set a clear vision and mission
树立清晰的愿景和使命
l Support diversity and inclusion (e.g., behavior types, thought process)
支持多样性和包容性(例如,行为类型、思维过程)
l Value servant leadership (e.g., relate the tenets of servant leadership to the team)
重视员工领导(例如,将员工领导的原则与团队联系起来)
l Determine an appropriate leadership style (e.g., directive, collaborative)
确定适当的领导风格(例如,指导、协作)
l Inspire, motivate, and influence team members/stakeholders (e.g., team contract, social contract, reward system)
激励、激励和影响团队成员/利益相关者(例如,团队合同、社会合同、奖励制度)
l Analyze team members and stakeholders’ influence
分析团队成员和利益相关者的影响
l Distinguish various options to lead various team members and stakeholders
区分领导不同团队成员和利益相关者的各种选择
Task 3 Support team performance
任务3 支持团队绩效
l Appraise team member performance against key performance indicators
根据关键绩效指标评估团队成员绩效
l Support and recognize team member growth and development
支持和认可团队成员的成长和发展
l Determine appropriate feedback approach
确定适当的反馈方法
l Verify performance improvements
验证性能改进
Task 4 Empower team members and stakeholders
任务4 授权团队成员和利益相关者
l Organize around team strengths
围绕团队优势组织
l Support team task accountability
支持团队任务责任
l Evaluate demonstration of task accountability
评估任务责任的证明
l Determine and bestow level(s) of decision-making authority
确定和授予决策权级别
Task 5 Ensure team members/stakeholders are adequately trained
任务5 确保团队成员/利益相关者得到充分培训
l Determine required competencies and elements of training
确定所需的能力和培训要素
l Determine training options based on training needs
根据培训需求确定培训选项
l Allocate resources for training
分配培训资源
l Measure training outcomes
衡量培训结果
Task 6 Build a team
任务6建设团队
l Appraise stakeholder skills
评估利益相关者的技能
l Deduce project resource requirements
推断项目资源需求
l Continuously assess and refresh team skills to meet project needs
不断评估和更新团队技能以满足项目需求
l Maintain team and knowledge transfer
维护团队和知识转移
Task 7 Address and remove impediments, obstacles, and blockers for the team
任务7 解决并清除团队的障碍、障碍和拦阻物
l Determine critical impediments, obstacles, and blockers for the team
确定团队的关键障碍、障碍和拦阻器
l Prioritize critical impediments, obstacles, and blockers for the team
优先考虑团队的关键障碍、障碍和障碍物
l Use network to implement solutions to remove impediments, obstacles, and blockers for the team
利用网络实施解决方案,以消除团队的障碍、障碍和障碍物
l Re-assess continually to ensure impediments, obstacles, and blockers for the team are being addressed
不断重新评估,以确保团队的障碍、障碍和拦阻物得到解决。
Task 8 Negotiate project agreements
任务8 谈判项目协议
l Analyze the bounds of the negotiations for agreement
分析协议谈判的界限
l Assess priorities and determine ultimate objective(s)
评估优先事项并确定最终目标
l Verify objective(s) of the project agreement is met
验证项目协议的目标是否达到
l Participate in agreement negotiations
参与协议谈判
l Determine a negotiation strategy
确定谈判策略
Task 9 Collaborate with stakeholders
任务9 与利益相关者合作
l Evaluate engagement needs for stakeholders
评估利益相关者的参与需求
l Optimize alignment between stakeholder needs, expectations, and project objectives
优化利益相关者需求、期望和项目目标之间的一致性
l Build trust and influence stakeholders to accomplish project objectives
建立信任和影响利益相关者以实现项目目标
Task 10 Build shared understanding
任务10 建立共同的理解
l Break down situation to identify the root cause of a misunderstanding
分解情况以确定误会的根本原因
l Survey all necessary parties to reach consensus
调查所有必要的各方以达成共识
l Support outcome of parties' agreement
支持双方协议的结果
l Investigate potential misunderstandings
调查潜在的误解
Task 11 Engage and support virtual teams
任务11 参与并支持虚拟团队
l Examine virtual team member needs (e.g., environment, geography, culture, global, etc.)
检查虚拟团队成员的需求(例如环境、地理、文化、全球等)
l Investigate alternatives (e.g., communication tools, colocation) for virtual team member engagement
调查虚拟团队成员参与的备选方案(例如,沟通工具、托管位置)
l Implement options for virtual team member engagement
实施虚拟团队成员参与的选项
l Continually evaluate effectiveness of virtual team member engagement
持续评估虚拟团队成员参与的有效性
Task 12 Define team ground rules
任务12 定义团队基本规则
l Communicate organizational principles with team and external stakeholders
与团队和外部利益相关者沟通组织原则
l Establish an environment that fosters adherence to the ground rules
建立一个促进遵守基本规则的环境
l Manage and rectify ground rule violations
管理和纠正违规行为
Task 13 Mentor relevant stakeholders
任务13 指导相关利益相关者
l Allocate the time to mentoring
分配时间指导
l Recognize and act on mentoring opportunities
认识到指导机会并采取行动
Task 14 Promote team performance through the application of emotional intelligence 任务14 通过运用情绪智力提高团队绩效
l Assess behavior through the use of personality indicators
通过使用个性指标评估行为
l Analyze personality indicators and adjust to the emotional needs of key project stakeholders
分析个性指标,调整关键项目利益相关者的情感需求
Domain II Process—50% 第二部分:过程,占比50%
Task 1 Execute project with the urgency required to deliver business value
任务1以交付业务价值所需的紧迫性执行项目
l Assess opportunities to deliver value incrementally
评估逐步实现价值的机会
l Examine the business value throughout the project
检查整个项目的商业价值
l Support the team to subdivide project tasks as necessary to find the minimum viable product
支持团队根据需要细分项目任务,以找到最低可行的产品
Task 2 Manage communications
任务2 管理沟通
l Analyze communication needs of all stakeholders
分析所有利益相关者的沟通需求
l Determine communication methods, channels, frequency, and level of detail for all stakeholders
确定所有利益相关者的沟通方法、渠道、频率和详细程度
l Communicate project information and updates effectively
有效沟通项目信息和更新
l Confirm communication is understood and feedback is received
确认沟通理解并收到反馈
Task 3 Assess and manage risks
任务3 评估和管理风险
l Determine risk management options
确定风险管理选项
l Iteratively assess and prioritize risks
反复评估和优先考虑风险
Task 4 Engage stakeholders
任务4 吸引利益相关者
l Analyze stakeholders (e.g., power interest grid, influence, impact)
分析利益相关者(例如,权力兴趣矩阵、影响力、冲突)
l Categorize stakeholders
对利益相关者进行分类
l Engage stakeholders by category
按类别吸引利益相关者
l Develop, execute, and validate a strategy for stakeholder engagement
制定、执行和验证利益相关者参与策略
Task 5 Plan and manage budget and resources
任务5 计划和管理预算和资源
l Estimate budgetary needs based on the scope of the project and lessons learned from past projects
根据项目范围和以往项目的经验教训,估计预算需求
l Anticipate future budget challenges
预测未来的预算挑战
l Monitor budget variations and work with governance process to adjust as necessary
监控预算变化,并与治理流程合作,根据需要进行调整
l Plan and manage resources
计划和管理资源
Task 6 Plan and manage schedule
任务6 计划和管理日程
l Estimate project tasks (milestones, dependencies, story points)
估计项目任务(里程碑、相关性、故事点)
l Utilize benchmarks and historical data
利用基准和历史数据
l Prepare schedule based on methodology
根据方法制定时间表
l Measure ongoing progress based on methodology
根据方法衡量正在进行的进展
l Modify schedule, as needed, based on methodology
根据需要,根据方法修改时间表
l Coordinate with other projects and other operations
与其他项目和其他业务协调
Task 7 Plan and manage quality of products/deliverables
任务7 计划和管理产品/交付物的质量
l Determine quality standard required for project deliverables
确定项目交付物所需的质量标准
l Recommend options for improvement based on quality gaps
根据质量差距推荐改进方案
l Continually survey project deliverable quality
持续调查项目可交付成果质量
Task 8 Plan and manage scope
任务8 计划和管理范围
l Determine and prioritize requirements
确定需求并确定其优先级
l Break down scope (e.g., WBS, backlog)
分解范围(例如,工作分解结构、积压工作)
l Monitor and validate scope
监视和验证范围
Task 9 Integrate project planning activities
任务9 整合项目规划活动
l Consolidate the project/phase plans
合并项目/阶段计划
l Assess consolidated project plans for dependencies, gaps, and continued business value
评估合并项目计划的依赖性、差距和持续业务价值
l Analyze the data collected
分析收集的数据
l Collect and analyze data to make informed project decisions
收集和分析数据,做出明智的项目决策
l Determine critical information requirements
确定关键信息需求
Task 10 Manage project changes
任务10 管理项目变更
l Anticipate and embrace the need for change (e.g., follow change management practices)
预测并接受变更需求(例如,遵循变更管理实践)
l Determine strategy to handle change
确定应对变化的策略
l Execute change management strategy according to the methodology
根据方法执行变更管理策略
l Determine a change response to move the project forward
确定变更响应以推进项目
Task 11 Plan and manage procurement
任务11 计划和管理采购
l Define resource requirements and needs
定义资源需求和需求
l Communicate resource requirements
沟通资源需求
l Manage suppliers/contracts
管理供应商/合同
l Plan and manage procurement strategy
计划和管理采购策略
l Develop a delivery solution
开发交付解决方案
Task 12 Manage project artifacts
任务12 管理项目工件
l Determine the requirements (what, when, where, who, etc.) for managing the project artifacts
确定管理项目工件的要求(什么、何时、何地、谁等)
l Validate that the project information is kept up to date (i.e., version control) and accessible to all stakeholders
验证项目信息是否保持最新(即版本控制),并可供所有利益相关者访问
l Continually assess the effectiveness of the management of the project artifacts
持续评估项目工件管理的有效性
Task 13 Determine appropriate project methodology/methods and practices
任务13 确定适当的项目方法/方法和实践
l Assess project needs, complexity, and magnitude
评估项目需求、复杂性和规模
l Recommend project execution strategy (e.g., contracting, finance)
建议项目执行策略(例如,承包、融资)
l Recommend a project methodology/approach (i.e., predictive, agile, hybrid)
建议项目方法/方法(即预测、敏捷、混合)
l Use iterative, incremental practices throughout the project life cycle (e.g., lessons learned, stakeholder engagement, risk)
在整个项目生命周期中使用迭代、增量实践(例如,经验教训、利益相关者参与、风险)
Task 14 Establish project governance structure
任务14 建立项目治理结构
l Determine appropriate governance for a project (e.g., replicate organizational governance)
为项目确定适当的治理(例如,复制组织治理)
l Define escalation paths and thresholds Task 15 Manage project issues
定义升级路径和阈值任务15管理项目问题
l Recognize when a risk becomes an issue
识别风险何时成为问题
l Attack the issue with the optimal action to achieve project success
以最佳行动解决问题,以取得项目成功
l Collaborate with relevant stakeholders on the approach to resolve the issues
与相关利益相关者合作解决问题的方法
Task 16 Ensure knowledge transfer for project continuity
任务16 确保项目连续性的知识转移
l Discuss project responsibilities within team
讨论团队内的项目责任
l Outline expectations for working environment
概述对工作环境的期望
l Confirm approach for knowledge transfers
确认知识转移方法
Task 17 Plan and manage project/phase closure or transitions
任务17 计划和管理项目/阶段结束或过渡
l Determine criteria to successfully close the project or phase
确定成功关闭项目或阶段的标准
l Validate readiness for transition (e.g., to operations team or next phase)
验证是否准备好过渡(例如,向运营团队或下一阶段过渡)
l Conclude activities to close out project or phase (e.g., final lessons learned, retrospective, procurement, financials, resources)
结束项目或阶段的活动(例如,总结经验教训、回顾、采购、财务、资源)
Domain III Business Environment—8% 第三部分:商业环境 占比8%
Task 1 Plan and manage project compliance
任务1 计划和管理项目合规性
l Confirm project compliance requirements (e.g., security, health and safety, regulatory compliance)
确认项目合规性要求(如安全、健康和安全、法规合规性)
l Classify compliance categories
分类合规类别
l Determine potential threats to compliance
确定对合规性的潜在威胁
l Use methods to support compliance
使用方法支持合规性
l Analyze the consequences of noncompliance
分析不符合的后果
l Determine necessary approach and action to address compliance needs (e.g., risk, legal)
确定解决合规性需求(如风险、法律)的必要方法和行动
l Measure the extent to which the project is in compliance
衡量项目符合程度
Task 2 Evaluate and deliver project benefits and value
任务2 评估和交付项目利益和价值
l Investigate that benefits are identified
调查利益是否得到确认
l Document agreement on ownership for ongoing benefit realization
记录有关持续收益实现所有权的协议
l Verify measurement system is in place to track benefits
验证测量系统是否到位,以跟踪效益
l Evaluate delivery options to demonstrate value
评估交付选项以证明价值
l Appraise stakeholders of value gain progress
评估价值获得进展的利益相关者
Task 3 Evaluate and address external business environment changes for impact on scope
任务3 评估和处理外部业务环境变化对范围的影响
l Survey changes to external business environment (e.g., regulations, technology, geopolitical, market)
调查外部商业环境的变化(如法规、技术、地缘政治、市场等)
l Assess and prioritize impact on project scope/backlog based on changes in external business environment
根据外部业务环境的变化,评估和优先考虑对项目范围/积压工作的影响
l Recommend options for scope/backlog changes (e.g., schedule, cost changes)
建议范围/积压工作变更的选项(如进度、成本变更)
l Continually review external business environment for impacts on project scope/backlog
持续审查外部业务环境对项目范围/积压工作的影响
Task 4 Support organizational change
任务4 支持组织变革
l Assess organizational culture
评估组织文化
l Evaluate impact of organizational change to project and determine required actions
评估组织变革对项目的影响并确定所需的行动
l Evaluate impact of the project to the organization and determine required actions
评估项目对组织的影响并确定所需的行动